Digital delivery and refund
Digital Delivery and Refund Policy | MINISOO
Read the MINISOO digital delivery and refund information for downloadable PDF guides, workbooks, planners, and wellness products.
Digital Delivery and Refund Information
MINISOO sells digital products, including downloadable guides, workbooks, planners, and PDF resources. No physical item will be shipped unless a product page specifically states otherwise.
Because our products are digital and may be accessed immediately, refund and return rules differ from those for physical products.
This policy explains how we handle cancellations, refunds, defective files, incorrect delivery, duplicate purchases, and technical problems.
This policy does not limit any consumer rights that cannot legally be excluded or waived in your location.
1. Digital products are generally non-returnable
Digital products cannot be physically returned. Once a digital product has been downloaded, accessed, or delivered, a refund may not be available except where required by applicable law, where the product is defective, or where we delivered the wrong product.
Review the product description, file format, compatibility requirements, included materials, and license before purchasing.
2. When a refund may be available
Subject to applicable law, we may offer a refund, replacement, or other reasonable remedy when:
•The product was not delivered after you followed the delivery-support steps
•The download link is broken and cannot be repaired
•The file is materially corrupted or unusable
•We delivered a product different from the one purchased
•You were charged more than once for the same order because of a processing error
•The product materially fails to match its published description
•A refund is required under applicable consumer law
We may review the order and request reasonable information to verify the issue.
3. Optional customer guarantee
Use this section only if your business will honor it exactly.
[7]-day clarity guarantee
If you purchase a product and determine within [7] days that it is not suitable for your stated use, contact us at [minisoo991@gmail.com] with your order number and a brief explanation. We will review the request and may provide a refund or another reasonable solution under this guarantee.
This guarantee does not cover products that were resold, redistributed, copied, publicly shared, or used in violation of the license. It also does not override mandatory rights under applicable law.
If you do not want to offer this guarantee, delete this section before publishing.
4. When refunds may not be available
Subject to applicable law, refunds may not be available when:
•You changed your mind after downloading or accessing the product
•You did not review the product description before purchase
•You do not have the software or device required by the product description
•You purchased the wrong format when the format was clearly stated
•You no longer want or need the product
•You cannot find the email because it was entered incorrectly at checkout
•You violated the product license
•You requested a refund because you did not implement the product or did not achieve a specific personal, fitness, financial, or business result
•The product is not suitable because of a personal preference that was disclosed on the product page
5. Wrong product or duplicate purchase
If you purchased the wrong product or bought the same product more than once, contact [minisoo991@gmail.com] as soon as possible. We will review the order history and may provide a replacement, store credit, or refund when appropriate.
6. How to request help or a refund
Email [minisoo991@gmail.com] with:
•Your full name
•Order number
•Email address used at checkout
•Product name
•Date of purchase
•Description of the problem
•Screenshot or error message, if relevant
Do not include full payment-card numbers, passwords, or other sensitive security information.
7. Review process
We aim to respond within [1–2 business days]. We may ask for additional information to determine whether the issue can be resolved with a new download link, corrected file, instructions, replacement product, store credit, or refund.
8. Refund method and timing
Approved refunds are normally issued to the original payment method. The time required for the refund to appear depends on your bank, card issuer, payment provider, and other financial institutions.
If the original payment method cannot receive the refund, we will contact you to discuss an appropriate lawful alternative.
9. Chargebacks and payment disputes
Please contact us before opening a payment dispute if you are experiencing a delivery, access, or product problem.
We will make a reasonable effort to resolve legitimate issues. Nothing in this section limits your legal rights or your ability to contact your payment provider.